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The Americans with Disabilities Act (ADA) requires employers to engage in an interactive, good-faith process to determine if reasonable accommodations can be made for disabled employees that would allow them to perform the essential functions of the job. A recent case decided by the 4th Circuit Court of Appeals (which has jurisdiction over North Carolina) gives employers a good example of the reasonable accommodation process and the legal analysis of the employer’s efforts.
Jay Hannah was a delivery driver for United Parcel Services (UPS) and had been a UPS employee in Parkersburg, West Virginia, since 2008. He
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