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One of the biggest responsibilities HR professionals have is managing investigations. We might not be investigating something all the time, but when we do, it’s important that we get it right. It starts with employees feeling comfortable with bringing concerns to their manager or HR.
But listening to employee concerns can also raise challenges for HR. Sometimes, employees just want to vent. Or they don’t want anyone to know that they’re talking to HR. This doesn’t mean we should make it difficult for employees to express their concerns. However, as HR professionals, we
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