Communication

I’ve been ghosted more times than I can count. There was that time a senior leader enthusiastically offered to introduce me to the chief marketing officer of one of the…

At work, the same diversity of perspective that fuels innovation can easily derail collaboration or spark conflict. Under the pressure of deadlines and performance metrics, we drive to convince our…

It’s no secret that the term “pre-work” inspires groans, eye-rolls, and even — during that all-too-familiar moment of realization that you haven’t done the pre-work — a sense of impending…

The experience of being “hearing” and using spoken language to communicate anchors most of our world and workplaces today. Meetings are conducted in spoken languages, colleagues and customers make phone…

Financial writing is full of jargon and complexity. But a series of research suggests that investors are drawn to simple, clear writing with short sentences. The simple reason is that…

Like triaging our inboxes, clearing our Slack messages, or managing our to-do lists, preparing an agenda can make us feel like we’ve accomplished something. And when we go through our…

What do you do when your team has been handed more work, but you don’t have the staff to do it all? With the Great Resignation and a struggling economy,…

Francesca is a community manager on the marketing team at Asana, a company that builds work-management software. Always enthusiastic about trying new ways to make her job easier, she volunteered…

Turnover was high on Bill’s team—higher, in fact, than on most other teams at his company. Although Bill thought of himself as a good manager, exit interviews with his departing…

You’re trying to help a customer get a refund on a product they weren’t able to use. When it takes longer than they’d hoped, they lose patience and ask if…