Innovation
14 posts
Lessons on Customer Engagement from Fan Controlled Football
Any sports fan can tell you about yelling at the TV during championship games, going crazy over a manager’s strange line-up choices, and watching, incredulously, as players take outrageous shots…
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From Prediction to Transformation
Idea in Brief The Problem AI predictions often improve the quality of specific decisions but can have a disruptive effect on overall systems of decision-making. Why It Happens Decisions are…
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Your Company Needs a Space Strategy. Now.
Idea in Brief The Situation Space is becoming a potential source of value for businesses across a range of sectors, including agriculture, pharmaceuticals, consumer goods, and tourism. The Explanation Rocket…
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The Ideas That Inspire Us
Harvard Business Review published its first issue 100 years ago with a mission to help leaders put the world’s best management thinking into practice. To mark our centennial, we asked…
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How One Company Used Data to Create Sustainable Take-out Food Packaging
Digital technology has made it commercially possible for companies to offer an alternative, more sustainable, and deposit-free recyclable packaging system for take-out food. Suppliers rent their packages to restaurants and…
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How Maersk Designed a More Resilient Supply Chain
As the Covid-19-related lockdowns eased in 2021, Maersk North America, a division of the Denmark-based global shipping and logistics giant, found itself in the eye of a storm. Its ports,…
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4 Techniques for Developing Strategy Insights
Strategies only work if you can figure out how to position your organization on the strategic factors most relevant to your organization’s key stakeholders. And doing that requires what we…
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How AI Is Helping Companies Redesign Processes
In the 1990s, business process reengineering was all the rage: Companies used budding technologies such as enterprise resource planning (ERP) systems and the internet to enact radical changes to broad,…
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The Surprising Consequences of Antitrust Actions Against Big Tech
In 2022, fans of Taylor Swift were upset to discover that the Ticketmaster platform — their only option to buy tickets for the singer’s Eras tour — was ridden with…
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Have Companies Become Too Specialized?
Starting in the late 1980s, a de-diversification wave swept through corporate America, on the premise that conglomerates and highly diversified companies would perform better by focusing on their core businesses.…
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