Shocking CCTV footage has been shared on social media, showing an Australian delivery driver carelessly tossing several bags of groceries onto a customer’s doorstep, damaging items in the process.
The home surveillance video was posted on Reddit this week, showing a third-party delivery driver thoughtlessly dumping a Woolworths online order with little regard for its contents.
In the clip, the worker quickly takes a photo of the groceries to document that they had been “successfully” delivered before leaving the property.
The customer captioned the post, “Woolworths hiring ex-baggage handlers, clearly.”
“This driver bruised our fruit and broke a two-liter milk carton,” they added.
“I didn’t get his first throw on camera, but it was a big one based on the bang I heard from three rooms away.”
The post concluded with a warning for other customers about using the delivery service, stating, “Something like this seems to happen every time we use a partner driver.”
A Woolworths spokesperson told news.com.au, “We are very disappointed to see this customer’s online order delivered in this manner.
“We have since contacted the customer and provided a refund for the damaged products.
“If customers are ever unhappy with their experience, we encourage them to contact our Customer Hub.”
Hundreds of Aussies commented on the post, expressing their outrage.
“That driver should not be allowed to deliver if he thinks it’s acceptable to throw someone’s shopping onto the floor like that,” one reply read.
Others questioned what the driver gained from delivering the groceries in such a hasty manner.
“He saved a whole five seconds by throwing them instead of placing them down normally,” someone pointed out.
“There’s zero reason for this to be delivered like this,” echoed another user.
Meanwhile, some said they didn’t agree with Woolworths using delivery partners at all.
“When some random person shows up looking filthy, no shoes, and a car full of garbage, I think … I pay for Woolworths delivery, I expect Woolworths — not some third-party who doesn’t care,” one commenter said.
On the other hand, some felt that the driver should be cut some slack and that the poster was responsible for choosing a third-party delivery driver.
“You’re at fault. When you select the delivery slots, it clearly states whether it’s handled by a partner company,” one person argued.
“Honestly, the guy probably got paid six bucks to deliver that order. Pay s—tty rates, get s—tty service,” another added.
“Hey, it’s raining, and the guy probably had a long day, earning less than minimum wage. Cut him some slack or go buy your groceries yourself. This is such a first-world problem,” another commenter ranted.
But others fired back, “No, if you’re going to do a job, do it properly. Even the bare minimum should be expected. This is just negligence.”
The original poster replied, “That’s excusable if you’re four years old, not an adult. We all have bad days, but I’m not giving him a pass for this.”
Woolworths works with third-party companies, such as Uber Eats, to hire delivery drivers known as personal shoppers.
They deliver items directly from local stores but do not wear Woolworths uniforms.
According to Woolworths’ website, items are “picked, packed, and delivered to your door with care” by their “friendly” drivers or Partner Delivery drivers in a matter of minutes.
